The Reference Librarians will be available in the Library but most of the reference support will be provided remotely to help patrons with their questions, to assist them in their research, and to provide instruction on library resources and research techniques.
Reference help is available from Monday to Thursday from 8:00 AM to 8:30 PM, and on Friday from 8:00 AM to 5:00 PM.
In-person interactions are limited as much as possible. All longer consultations will need to be scheduled as online appointments.
A variety of reference appointments can be scheduled with one of the Reference Librarians. You can use the booking system to choose the type and length of appointment, the day and time, and the Reference Librarian.
Appointments will be available remotely only via Microsoft Teams and they are all set to Rome time zone.
Connect quickly for synchronous help via Microsoft Teams. All JCU users have access to Teams and you can find instructions on how to access it on the tutorial prepared by the IT staff.
To initiate a chat with a Reference Librarian type the name of the librarian you would like to get in touch with, or click on their names:
If you don't receive a prompt answer, you will be contacted by the librarians as soon as they are available.
You can also connect with one of the librarians via the proactive chat that you will find on the Library Website and on JCU Discovery. If you don't receive a prompt answer or if no one is online, leave your email address and you will be contacted by us.
You can get in touch with the Reference Librarians by calling the main Library phone number:
+39 06 681-91239
Send us your requests by email at any time. You will receive a response as soon as we get your message. The Reference Librarians will do their best to answer your messages as quickly as they can.